Frequently asked questions
Can I access the other Les Méditerranées campsites during my stay?
Yes, as a guest of Les Méditerranées, you have free access to the activities and facilities at all three campsites.
Do we need to bring our own bed linen and towels?
No, bed linen and towels are included in all our accommodation, except for those in the COSY range. However, you can rent a bed linen and towel set on site for €22 per person per week. For stays of three nights or less, the rate is €4 per night per person.
Are barbecues allowed?
Charcoal and gas barbecues are strictly prohibited. Only electric barbecues are permitted.
Are dogs allowed?
Yes, dogs are allowed on camping pitches and in all rental accommodation, except for caegories 1 and 2. In rental accommodation, only one dog is allowed, or two small dogs weighing less than 10 kg each. Dogs must be kept on a lead and must be vaccinated. Their vaccination records must be presented upon arrival.
From 1 July to 31 August, dogs are only allowed on the beach in the following areas:
- Within 50 metres on either side of the Chemin du Littoral.
- Within 50 metres on either side of the Chemin du Pous.
- Within 50 metres on either side of the Chemin des Baigneurs.
A fee of €7 per day per dog applies to camping pitches, and €9 per day per dog to rental accomodation.
Dog waste bag dispenser are available throughout the campsite to help owners clean up after their dogs.
What happens if we arrive late on our arrival day?
Arrivals are possible from 12 noon for rental accommodation (access to your accommodation is guaranteed by 5 p.m. at the latest) or from 2 p.m. for camping pitches, until 8 p.m., when the reception closes. If you arrive after these hours, the security team located at the campsite entrance will provide you with access to your accommodation upon presentation of your identity card. In this case, please visit the reception the following morning to complete the administrative formalities.
What is the earliest time we can leave the campsite on our departure day?
The barriers open at 7 a.m. Departures must take place before 11 a.m. for camping pitches and between 8 a.m. and 10 a.m. for rental accommodation. It is no longer necessary to make an appointment for the departure inspection. If the accommodation is left perfectly clean and the inventory has been checked, your security deposit will be refunded. Any departure after 10 a.m. may result in an additional day's charge.
Is there a doctor nearby?
The nearest medical practice is located approximately 1 km from the campsite. During the summer season, from mid-June to mid-September, walk-in consultations are available in the afternoon, except on Thursdays. Morning consultations are reserved for patients already registered with the practice. Outside this period, consultations are by appointment only. You can also find a list of nearby doctors on the TIPIZ app or in the welcome booklet provided by reception upon arrival.
Is Wi-Fi available?
Wi-Fi coverage is available throughout the campsite. However, Wi-Fi access is subject to a fee on camping pitches and in certain categories of rental accommodation. Several discounted rates are available depending on the length of use (see 2027 rates). Free Wi-Fi access is also available in communal areas. Wi-Fi is included in the COLLECTION, SIGNATURE and PRESTIGE ranges.
Can I receive visitors at the campsite?
Access to the campsite is controlled. As a guest, you wear a wristband confirming your status. Visitors must report to reception and pay a visitor fee if they stay for more than 2 hours or wish to use the swimming pools and take part in the entertainment activities. Visitors must park their vehicles outside the campsite or, subject to availability, inside the campsite for an additional fee. For more information, please contact reception.
What facilities are included in our accommodation?
All our accommodation, regardless of category, is equipped with reversible air conditioning (heating and cooling), a dishwasher and a television.
Are there any restrictions on the use of the water slides?
Access to the water slides is permitted for guests who are over 1.30 m tall and can swim. Otherwise, they must be accompanied by an adult. Children under the age of 12 must also be accompanied by their parents or a legal guardian when using the pool.
Is it possible to rent bicycles on site?
Yes, our partner Thau Cycles 34 offers a wide range of bicycles. They can also advise you on the most popular cycling routes, such as the banks of the Canal du Midi or the Lido cycle path connecting Marseillan-Plage to Sète.
Where is the nearest train station?
The nearest train station is located in Marseillan-Plage (2 km), but trains stop there infrequently.
Agde train station, located 8 km away, has better TGV (high-speed train) connections.
What are the nearest airports?
Béziers-Cap d'Agde Airport, located 17 km away, offers regular flights to London, Bristol, Manchester, Düsseldorf, Stockholm, Edinburgh and Brussels Charleroi.
Other nearby airports include Montpellier, Perpignan, Carcassonne, Marseille and Toulouse.
How far are the town centre and the beach?
Marseillan-Plage town centre is located less than one kilometre from the campsites. Nouvelle Floride and Beach Garden have direct access to the beach. Charlemagne is located 200 metres from the sea, with beach access via Nouvelle Floride. Shops and dining facilities are also available at all three campsites.
Can we book rental accommodation and pitch a tent on the same plot if our group exceeds the maximum occupancy?
No, this is not permitted. You will need to book an additional camping pitch.
Is the tourist tax payable throughout the entire season, and when must it be paid?
Yes, the tourist tax applies from the opening to the closing of the campsite. It only applies to guests aged 18 and over, at a rate of €0.86 per night. It must be paid when settling the remaining balance of your stay, no later than 30 days before your arrival date.
What is the Eco-Contribution?
Our campsite is subject to taxes related to the use of natural resources (fresh water) and waste treatment (wastewater, household waste and recyclable bulky waste).
The Eco-Contribution is a fee intended to offset these costs and raise awareness of their environmental impact. It amounts to €0.39 per night per person over the age of 18.
Can I make special requests when booking?
Yes, when making your booking, you can specify your preferences regarding the location of your accommodation or camping pitch (shade, sun, proximity to sanitary facilities, etc.) in the section entitled “Your vehicle registration number // Your special requests”.
Is it possible to take swimming lessons on site?
Yes, the pool supervisor is qualified to provide swimming lessons.
Upon request and outside his pool supervision hours, he can offer this service for a fee. For more information, please contact him directly.
Do you provide safes?
All our cottages are equipped with a safe.
If you are staying on a camping pitch, individual secure lockers are available to rent at reception. They can be accessed during reception opening hours, from 8 a.m. to 8 p.m.
Is it possible to iron clothes on site?
An ironing board is available for guests to use free of charge in the sanitary blocks.
An iron can also be borrowed from reception upon payment of a refundable deposit.
Are there specific hours when vehicles are allowed to circulate within the campsite?
Yes, vehicle traffic is permitted from 7 a.m. to 11 p.m. Outside these hours, motor vehicles are not allowed to circulate.
The maximum speed limit within the campsite is 10 km/h.
Are the restaurants open to non-residents?
Yes, the restaurants are open to people who are not staying at the campsites.
However, access to the water parks and entertainment activities is strictly reserved for guests wearing a wristband.
Where can I find a list of local markets?
The list of local markets is available on the TIPIZ app or in the welcome booklet provided by reception upon arrival.
From what age can children join the Mini Clubs?
The Mini Clubs welcome children aged 5 to 12.
Is there a Teens' Club?
Yes, there is a Teens' Club at Nouvelle Floride and another at Beach Garden.
Whether you are staying at Nouvelle Floride, Beach Garden or Charlemagne, you can enjoy both clubs. They are only open in July and August.
What is the best way to make a booking or obtain a quote?
We are unable to respond to availability enquiries by email, as availability changes rapidly and a detailed exchange of information is often necessary to best meet your requirements.
We invite you to check prices by entering your preferred stay details on our website.
To make a booking, you can either book directly online through our website or download and complete the paper booking form available on our website, then return it to us along with your payment.
Are the facilities and services available outside July and August?
All services (entertainment activities, restaurants, shops, spa, etc.) are available from the first to the last day of the campsites' opening season.
Are the campsites accessible to people with reduced mobility?
Yes, the campsites are accessible to people with reduced mobility.
For any specific accessibility enquiries, please contact us by telephone before making a booking.
Are the sanitary facilities equipped for people with reduced mobility?
Yes, some sanitary blocks have dedicated facilities that comply with current regulations to accommodate people with reduced mobility.
Is it possible to rent a baby kit? What does it include?
Yes, you can rent a baby kit during your stay for €28 per week, subject to availability.
The kit includes a baby cot and a high chair.
The baby kit is available free of charge in accommodation from the SIGNATURE and PRESTIGE ranges, except in July and August.
